Shipping and Returns


Last updated on 11th December 2018

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All content on this site (excluding swords) are intellectual property of isabee.co.uk. Do not copy or reproduce in any form for any reason without written permission from isabee.co.uk.

Please feel free to get in contact about our products or your order via our contact page.

 

Shipping

Free delivery on all t-shirts, shorts and our jersey skirt within the UK.

International shipping prices vary according to country.

We aim to send your items within 1-3 business days on receiving your order by first class Royal Mail. We always keep a proof of posting.

 

Returns and exchanges

Sizes of items may vary slightly, as may colours (which will also vary a bit according to the screen they are being viewed on!).

We are happy to offer an exchange or refund if you are not entirely satisfied with your purchase provided that the products are returned complete, in perfect condition, unused, unwashed within our stated returns period.

Please email us giving the reason you are returning it, and whether you would like an exchange or refund. To complete your return, we require a receipt or proof of purchase.

Please contact me within 14 days of delivery and return the item in perfect condition to us within 30 days of receipt. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

I don't accept cancellations but please contact me if you have any problems with your order.

Because of the nature of these items, I can't accept returns or exchanges for custom orders.

We check everything before we send it to you and do our very best to ensure that all our products leave us in perfect condition. Should you receive damaged goods, please notify us within 24 hours of receipt for instruction. This does not affect your statutory rights.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@isabee.co.uk.